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beyon's avatar
beyon
Explorer | Level 3
2 years ago
Solved

No "Make available offline" option for my files

hi everyone

 

I used dropbox at work and now got it for me privately. 

But I do not see the option "make available offline". I already reinstalled the app, but it still diesn't work.

I'm on mac ventura.

Does anyone have an suggestions? 🙂

9 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear about this, beyon.

     

    Can you send us a screenshot of the options you do see, when you right click on a file in your Dropbox folder?

     

    Also, what's the sync status and version of the Dropbox app on your computer?

     

    Hover over your Dropbox icon to see this info.

     

    Thanks!

  • beyon's avatar
    beyon
    Explorer | Level 3
    2 years ago

    Hi, thanks for your fast reply!

     

    Sure! Here's a screenshot.

    It states that it is up to date.

     

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshot, beyon!

     

    Does syncing work otherwise? If you add a file to your Dropbox folder, does it sync to your account on dropbox.com?

     

    Also, what's the location of your Dropbox folder? Is it in your User folder or in ~/Library/CloudStorage?

  • beyon's avatar
    beyon
    Explorer | Level 3
    2 years ago

    yes, syncing works. My files are available online.

    The folder is in my user folder. It was placed there by default.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the update!

     

    Can you also send us a screenshot of how the files appear in your Dropbox folder?

     

    What kind of sync icons do they have on them?

  • beyon's avatar
    beyon
    Explorer | Level 3
    2 years ago

    They appear as usual.

    Everything looks normal and behaves normal. I'm not new to dropbox, I use it since couple years at work. 

    Is this not a known issue?

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi beyon, is it safe to guess that you're also using a Dropbox Basic plan on your end? 

     

    In order for you to be able to make your files online-only, you need to either update to the latest version of Dropbox for macOS on File Provider

     

    Or, if you’re on Dropbox Basic and you’d like to save storage space on your device, you can use selective sync. Or, upgrade your account.

  • beyon's avatar
    beyon
    Explorer | Level 3
    2 years ago

    Yes, I use only the basic plan.

    Is this feature not available with the basic plan?

    I had a lot of issues with my current provider. So I wanted to check first, if those issues would be solved with dropbox. 

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