Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

erica5877's avatar
erica5877
New member | Level 2
9 months ago
Solved

Can we upload live photos through Camera Uploads?

I can see lots of posts asking for support for Live Photos. I feel quite cheated that I have lost the ability to see these photos. As someone else has also posted, I have little snippets of my mother’s voice and movement that I have lost forever and she has passed away. Dropbox offer a photo sync service which means they need to solve for Live Photos, they have been around since 2015 so it’s not a new function.  Please prioritise a solution to upload and then restore Live Photos. 

Camera uploads
iOS
Mobile
sync
upload
  • PS11's avatar
    PS11
    2 months ago

    Just to follow up here. Live photos was made available to everyone in January. When uploading a photo you have a choice to upload the live photo or a still. 

6 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Thanks for taking the time to post your feedback about live photos, erica5877.

     

    I will make sure that the team sees your comments and takes them into consideration.

     

    Let us know if we can help further.

  • RyanFromDropbox's avatar
    RyanFromDropbox
    Icon for Dropbox Product Manager rankDropbox Product Manager
    9 months ago

    Hi, erica5877 -- My name is Ryan, and I'm on the Product team at Dropbox.

     

    Thanks so much for reaching out. As you mentioned, we've received quite a few requests around Live Photos support -- and I totally understand the frustration around the lack of functionality here!

     

    Some good news: our team is working on adding Live Photos support for the iOS app, which will include Live Photos support for Camera Uploads. I can't provide an exact date on when this will be available yet, but we hope to have it in users' hands in the near future. We'll make sure the Dropbox Community is notified when this functionality is available!

     

    Cheers,

     

    Ryan

  • acbartee's avatar
    acbartee
    New member | Level 1
    5 months ago

    Is there an update for this yet by chance?

  • emilyc123's avatar
    emilyc123
    Icon for Dropbox Product Manager rankDropbox Product Manager
    5 months ago

    acbartee erica5877 Happy to share this work is well underway and we are anticipating to have it out to all users within the next few months! 

  • PS11's avatar
    PS11
    Icon for Dropbox Product Manager rankDropbox Product Manager
    2 months ago

    Just to follow up here. Live photos was made available to everyone in January. When uploading a photo you have a choice to upload the live photo or a still. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!