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BrieannG's avatar
BrieannG
Explorer | Level 4
20 days ago
Solved

Accidental purchase of an extra license. How can we reverse this?

One of our team admins accidentally invited an outside person to join our team instead of copying a link to share a folder with them. A new license was issued today, and we were charged. Is there a way to reverse the charge and give back the license? We pay for licenses annually, so the license was prorated for today, 5/21, through 1/9. 

Billing
Dropbox Admin
Refunds
  • Megan's avatar
    Megan
    20 days ago

    Hey BrieannG, thanks for the heads up!

    I was able to locate your ticket, and it seems you're all set. 

    Now all you need to do is hang tight, and one of our support agents will be with you shortly.

    Thanks a bunch! 😇

4 Replies

  • BrieannG's avatar
    BrieannG
    Explorer | Level 4
    20 days ago

    I have since removed them from our team and deleted their account. We now have one extra license we don't need. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    20 days ago

    Hi there, BrieannG, thanks for posting on our Community!

    The  best way to get assistance with this issue would be through our support channel as we'd need some sensitive info to look into this.

    You can reach out to our support team directly through this page or via the Admin Console if you're the Admin of the team account in question.

    I hope this gets sorted for you soon! 

  • BrieannG's avatar
    BrieannG
    Explorer | Level 4
    20 days ago

    Hi Megan​,

    I filled out a request, but I'm not sure that was the right location for this, as I had to select other. The ticket number is ID #25122376.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    20 days ago

    Hey BrieannG, thanks for the heads up!

    I was able to locate your ticket, and it seems you're all set. 

    Now all you need to do is hang tight, and one of our support agents will be with you shortly.

    Thanks a bunch! 😇

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