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I can't access shared folder due to lack of storage space - do I need to upgrade?
I use dropbox occasionally. I have a free account, one I've had for years. This morning I logged in to access some files a friend shared w/me & dropbox will not let me access it unless I upgrade to some "plan". That page is the same page with which I was greeted upon logging in. I'm at about 650 mg of my 2G free account limit. I am not over storage, unless my free account has been somehow restricted/modified.
I've tried several times to access the notification to "join folder" from my friend, only to be taken to this prompt:
I see it now. Apologies. The folder size the guy is sending is 4G. 🤦♂️
12 Replies
This just happened to us and it made me aware that this is a SERIOUS drawback to using Dropbox. I work for a non-profit and we recently signed up for a Plus plan to share organizational files with our board members, who need to occasionally add documents to our org's folders. We have only used about 2GB of our 2TB. However, many of our board members have a free account, and now all of their personal accounts are full. It makes no sense that what one account is paying to host counts towards every other collaborator's usage. If they put it in our folder, it should count toward our usage. This seems like price gouging and is manipulative towards users and will likely lead us to cancel our account and find something that actually works.
- Mark
Super User II
It makes no sense that what one account is paying to host counts towards every other collaborator's usage
It does - it costs Dropbox to host and serve those files and also support the users involved.
This seems like price gouging and is manipulative towards users and will likely lead us to cancel our account and find something that actually works.
Thankfully this is the amazing benefit of a free market - services like Google operate differently, however, the flip side is your data is mined for advertising revenue. But, its whatever works for the user.
