Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

jst601's avatar
jst601
New member | Level 2
3 months ago
Solved

I can't access shared folder due to lack of storage space - do I need to upgrade?

I use dropbox occasionally. I have a free account, one I've had for years. This morning I logged in to access some files a friend shared w/me & dropbox will not let me access it unless I upgrade to s...
Quota
Shared Folders
  • jst601's avatar
    jst601
    3 months ago

    I see it now. Apologies. The folder size the guy is sending is 4G. 🤦‍♂️

T_theresa_A's avatar
T_theresa_A
Icon for Community Manager rankCommunity Manager
3 months ago

Hi jst601 and welcome to the Dropbox Community. I am glad to see that you have found out what the issue was regarding the folder you were trying to receive ✨. 

I'm Theresa a Community Manager here at Dropbox HQ 👩‍💻and I just wanted to check in and see if you got to view this folder as a shared link? I hope everything’s all sorted, but if not, just give me a shout, I’m happy to help 🤗.

T 😺 (Dropbox Community Manager)

jst601's avatar
jst601
New member | Level 2
3 months ago

I needed to access the files asap so I purchased extra storage space on a monthly basis. I'll cancel that soon, as I don't need "cloud" storage 12 months out of the year. 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!