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mettaworldwill's avatar
mettaworldwill
Helpful | Level 6
2 months ago

Saving image to Dropbox in iOS saves as URL

On iOS, when I save an image from Safari to the Dropbox app, before saving, the file name shows as a url file (and saves as a URL). I suspect today’s update causes this, because I was able to do this last night. 

I long press on an image > share > save to Dropbox

At this step, the expanded menu recognizes the file type is an image, vs me mistaking it for an image, where it could be another file type.  I’ve closed Safari, Dropbox and turned my phone off and on, issue persists. 

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12 Replies

  • Raketemensch's avatar
    Raketemensch
    New member | Level 2
    30 days ago

    Is there an estimate/sprint/idea of when this might be fixed? It’s part of my daily workflow and has been broken for a month now.

  • mettaworldwill's avatar
    mettaworldwill
    Helpful | Level 6
    2 months ago

    Hi Jay, the issue is resolved! Saving images in Safari on iOS to the Dropbox app now works as expected. Thank you all.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi everyone, thanks for reporting this behavior, our team is aware of this behavior.

    In the meantime, could you try the following workarounds to save files/images, each bullet point is a different way of saving the file:

    • Select 'Copy' then go to the Dropbox app and hit '+' -> 'Paste'.
    • Hit "Save Photo" and then upload via '+' > 'Upload photos'.
    • Copy the URL and open it in Safari then use the 'Share' button inside Safari (when on the file and not long-pressing it'll save the file itself).

    We appreciate your patience on this matter.

  • Jackvg's avatar
    Jackvg
    New member | Level 2
    2 months ago

    I can confirm the same thing happening here since the last update. Not only safari but also firefox.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago

    Ive just updated to 421.1.2 and issue still exists. 

  • masterp's avatar
    masterp
    New member | Level 2
    2 months ago

    Using 420.2.2, on both iPad and iPhone, images and pdf’s append .url to the .jpeg file name when using Safari.  File saves as .url.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey mettaworldwill, I just tested this on my Dropbox app, version 420.2.2 and the file was saved as a .PNG file.

    Which Dropbox version are you using?

    You can see that by opening the app, tapping on "account" and then on the gear icon at the top right corner.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 months ago
    Mark wrote:

    I'm able to replicate this issue on v420.1.2

    As am I, on v421.1.2.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago

    I'm able to replicate this issue on v420.1.2

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