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Solved
Download button is unresponsive when trying to download password-protected files from the website
My personal Dropbox is not synced to my work computer, so I access it via the web. When I do, I cannot download files that are password protected. When I click Download, nothing happens. Is this by d...
Hello and thank you, Hannah.
Yes, this happens only with password-protected files. My preferred browser is Edge, but I tried it just now in Chrome--same behavior.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey TKHammond!
I was wondering if these are shared files, or files that you created.
Also, is the "Download" button greyed out, or does it look normal? Can you send me a screenshot, please?
Let me know more, and we'll take it from there.
Hi Megan,
None of the files are shared files, and all are files that I created--some in their entirety, like Excel files, others that I've modified, like PDF forms that I've filled in, password-protected, then saved.
The "Download" button appears to be active in the various places it appears in the interface. Here's one screenshot I took after selecting a password-protected file:
One thing I noticed while preparing to reply to you is that I AM able to download a password-protected TurboTax data file (the "*.tax2024" file type). The files with which I've encountered this download problem are Excel and PDF.
